Shipping policy

Order Processing and Fulfillment

Orders are processed within 2–5 business days (Monday through Friday, excluding federal holidays). Processing time refers to the period required to prepare, package, and hand off your order to the carrier.

  • Processing times may extend during high‑volume periods, product launches, or restocks.

  • Orders placed after 12 PM PST may begin processing the following business day.

  • Nightshade & Nectar reserves the right to adjust processing times as needed; significant delays will be communicated via email.

Shipping Methods and Delivery Estimates

Shipping options and estimated delivery windows are displayed at checkout. Delivery estimates are provided by the carrier and are not guaranteed.

  • Once an order is transferred to the carrier, Nightshade & Nectar is not responsible for delays caused by weather, carrier backlogs, labor shortages, customs, or other circumstances outside our control.

  • Delivery times may vary based on destination, carrier performance, and seasonal volume.

Shipping Confirmation and Tracking

A shipping confirmation email containing tracking information will be sent once your order has shipped.

  • Tracking updates may take up to 48 hours to appear.

  • Customers are responsible for monitoring, tracking progress, and contacting the carrier for delivery-related inquiries once the package is in transit.

Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Nightshade & Nectar is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses.

  • If a package is returned to us due to address issues, the customer is responsible for additional shipping fees to resend the order.

  • If the customer chooses not to have the order resent, the order may be refunded minus original shipping costs and any carrier return fees.

Lost, Stolen, or Missing Packages

Once a package is marked Delivered by the carrier, Nightshade & Nectar is no longer responsible for its location or condition.

  • Customers are encouraged to check with neighbors, household members, or their local post office if a package is marked delivered but not found.

  • Claims for lost or stolen packages must be filed directly with the carrier. We will provide any documentation needed to support your claim.

  • Nightshade & Nectar does not issue refunds or replacements for packages marked as Delivered.

Damaged Items

If your order arrives damaged, you must notify us within 3 days of delivery. Claims submitted after this window cannot be honored. To submit a damage claim, please provide:

  • Clear photos of the damaged item(s)

  • Clear photos of the shipping box and packaging materials

  • A written description of the issue

  • Your order number

Once reviewed and accepted, you will be contacted to choose between a replacement or a refund.

  • Damage caused by misuse, improper storage, or failure to follow product instructions is not eligible.

  • Nightshade & Nectar reserves the right to determine whether damage qualifies for replacement or refund.

International Shipping (if applicable)

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

  • Nightshade & Nectar is not responsible for customs delays or fees.

  • Some products may not be eligible for international shipping due to ingredient or regulatory restrictions.

  • Delivery estimates for international shipments vary widely and are not guaranteed.

Order Changes and Cancellations

Orders cannot be changed, edited, or canceled once they have entered processing.

  • If you need assistance, contact us immediately. While we will make every effort to help, changes are not guaranteed.

  • Orders already shipped cannot be canceled or rerouted.

No Return Policy

Due to the personal and intimate nature of our products, all sales are final and returns are not accepted.

  • Please review product descriptions carefully before purchasing.

  • For damaged items, refer to the Damaged Items section above.

Refusal of Delivery

If a customer refuses delivery of a package, the order may be refunded minus original shipping costs, return shipping fees, and any carrier-imposed charges, once the package is returned to us in its original, unopened condition.

  • Packages opened or tampered with after refusal are not eligible for refund.

Compliance and Legal Disclosures

  • By placing an order, you agree to all terms outlined in this Shipping Policy.

  • Nightshade & Nectar reserves the right to update or modify this policy at any time without prior notice.

  • The version posted on our website at the time of purchase is the version that applies to your order.