Refund policy

No Return Policy

Due to the personal and intimate nature of all Nightshade & Nectar products, returns are not accepted once an order has been delivered. Every item is handcrafted, intended for personal ritual use, and cannot be resold or restocked for safety and hygiene reasons.

Damaged or Broken Items

If your order arrives damaged, you must notify us within 3 days of delivery. Please include:

• Clear photos of the damaged item

• A brief description of the issue

• Your order number

Once your claim is reviewed and accepted, we will contact you to choose between a replacement or a refund.

Additional Notes

• Claims submitted after the 3‑day window cannot be honored.

• Damage caused by misuse, neglect, or improper storage is not eligible for replacement or refund.

• All decisions regarding replacements or refunds are made at our discretion after reviewing the submitted documentation.

You can always contact us for any replacement / return questions at nightshadenectarbotanicals@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.